Terms & Conditions of business:

Where and when we cannot resolve a complaint using our own complaints procedure, as a Which? Trusted Trader we use the Dispute Resolution Ombudsman. In the unlikely event of a complaint arising that you wish to refer to the Ombudsman, please contact them on 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership